Your Privacy Matters at 77bat — Our Commitment to You

1. Who We Are

77bat is an online betting and casino platform accessible at https://77bat.io, offering cricket betting, live dealer games, slot games, and related entertainment services to players in Bangladesh. References to "77bat", "we", "us", or "our" throughout this Policy refer to the Platform operator responsible for processing your personal data.

For data-related enquiries, our designated support contact is the 77bat support team, reachable at [email protected]. All formal data requests must be submitted in English via that email address. Our support team operates 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6).

2. Personal Data We Collect

77bat collects the following categories of personal data from players, depending on how you interact with the Platform:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you are at least 21 years of age).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Email address used to register your 77bat account.
• Mobile phone number, particularly where it is associated with a bKash, Nagad, or Rocket wallet used for transactions.
• Username and encrypted password hash.

2.2 Know Your Customer (KYC) Verification Data

• Copies or photographs of government-issued identification documents (National ID Card, passport, or driving licence).
• Proof of residential address documents (utility bills, bank statements dated within the last three months).
• Selfie photographs taken while holding your identification document, where requested.
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number).
• Source-of-funds documentation submitted in response to anti-money laundering (AML) reviews.

2.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and reference numbers in Bangladeshi Taka (BDT).
• Payment method identifiers — specifically the mobile numbers associated with bKash, Nagad, Rocket, and Upay accounts, or the bank account details associated with Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers.
• Transaction history records, including bonus credits, wagering activity, and balance adjustments.

2.4 Technical and Usage Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser type and version.
• Session duration, pages visited, games played, bet history, and click-stream data within the Platform.
• Log files generated by Platform servers during your sessions.

2.5 Communications Data

• Records of messages exchanged with the 77bat support team via email or live chat, including the content of those messages and any attachments.
• Feedback, complaints, and dispute-related correspondence.

Data Category	Examples	Primary Purpose
Identity Data	Name, DOB, address, email	Account registration, KYC, age verification
KYC Documents	National ID, passport scan, selfie	Identity verification, AML compliance
Financial Data	bKash/Nagad numbers, transaction history	Deposit/withdrawal processing, fraud prevention
Technical Data	IP address, device info, session logs	Security monitoring, platform improvement
Communications Data	Support emails, live chat transcripts	Customer service, dispute resolution

3. How We Collect Your Data

77bat collects personal data through the following means:

• Direct submission: Data you provide when creating your account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically when you visit and interact with the Platform, via server logs, session tracking, and similar technologies.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners when processing your deposits or withdrawals.
• Third-party verification services: Identity verification outcomes from KYC service providers who process your submitted documents on our behalf under strict data processing agreements.

4. How We Use Your Personal Data

77bat uses the personal data it collects for the following specific purposes:

• Account creation and management: Registering your account, authenticating your identity at login, and maintaining your account settings and preferences.
• Age and identity verification: Confirming that you are at least 21 years of age and that the identity you have registered is genuine, as required under our responsible gaming obligations.
• Transaction processing: Processing BDT deposits and withdrawals through supported payment channels and maintaining accurate financial records of all transactions.
• Fraud prevention and AML compliance: Monitoring transactions and account activity for signs of fraudulent behaviour, money laundering, bonus abuse, or other prohibited conduct, and taking appropriate action where such conduct is detected.
• Customer support: Responding to your enquiries, resolving disputes, and maintaining records of communications to ensure consistent and accountable support.
• Responsible gaming: Identifying patterns of play that may indicate problem gambling behaviour, communicating responsible gaming information, and administering self-exclusion and deposit-limit requests.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with the Platform, identify technical issues, and improve the overall user experience.
• Marketing communications: Sending you information about promotions, bonuses, and Platform updates — but only where you have given your consent to receive such communications and only via the email address registered on your account. You may withdraw this consent at any time.
• Legal compliance: Retaining records as required by applicable law and responding to lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

77bat processes your personal data on the following legal grounds:

• Contractual necessity: Processing that is required to fulfil the contract between you and 77bat — including operating your account, processing transactions, and delivering the Platform's services.
• Legal obligation: Processing required to comply with applicable law, including KYC and AML obligations and the retention of financial records.
• Legitimate interests: Processing that serves 77bat's legitimate business interests — such as fraud prevention, security monitoring, and platform improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing for purposes where you have given your explicit prior consent, including the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

6. Sharing Your Personal Data

77bat does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the extent necessary for the specified purpose:

6.1 Service Providers

We share data with third-party service providers who process it on our behalf under written data processing agreements. These include KYC and identity verification providers, payment processing infrastructure providers, cloud hosting and infrastructure partners, customer support tooling providers, and anti-fraud and security analytics platforms. All such providers are contractually prohibited from using your data for any purpose other than delivering the services they provide to 77bat.

6.2 Payment Providers

When you make a deposit or withdrawal, the minimum necessary transaction data is shared with the relevant payment provider (bKash, Nagad, Rocket, Upay, or the applicable Bangladeshi bank) to process the transaction. Each payment provider operates under its own privacy policy and security standards.

6.3 Legal and Regulatory Authorities

77bat may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful and properly issued request. We will notify you of any such request where we are legally permitted to do so.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the Platform's assets, your personal data may be transferred to the acquiring entity. We will provide notice of such a transfer and of any material change to how your data is processed as a result.

7. Cookies and Tracking Technologies

The 77bat Platform uses cookies and similar tracking technologies to operate correctly, improve performance, and understand how players use the site. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function, including session authentication cookies that keep you logged in during a session. These cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the Platform — such as which pages are visited most frequently, session duration, and error rates — to help us improve the user experience.
• Functional cookies: Store your preferences such as language settings and display options so that you do not need to re-enter them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, such as automated bot traffic or credential-stuffing attempts against player accounts.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. 77bat does not use third-party advertising cookies or behavioural profiling cookies.

8. Data Retention

77bat retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with 77bat, plus a further period of up to 5 years following account closure, to satisfy record-keeping and AML compliance obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification, in compliance with financial crime prevention requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support and communications records: Retained for up to 3 years from the date of the last communication, or longer if the subject of the communication is the subject of an ongoing dispute or legal matter.
• Technical and usage logs: Retained for up to 12 months, after which they are either deleted or anonymised.
• Marketing consent records: Retained for the duration of your consent plus 3 years following withdrawal, to demonstrate compliance with consent-based processing obligations.

Once the applicable retention period has expired, your data will be securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual.

9. Your Data Rights

As a player on the 77bat Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 72 hours and aim to respond in full within 14 calendar days.

• Right of Access: You may request a copy of the personal data 77bat holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If the data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to Erasure: You may request the deletion of your personal data where we no longer have a legal or legitimate basis for retaining it. Note that this right does not override our legal obligation to retain certain data for the minimum statutory periods described in Section 8.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a complaint or correction request is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of 77bat's legitimate interests. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

10. Children and Minors

The 77bat Platform is strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If we become aware that a player is under 21, we will immediately close their account, delete their personal data (subject to any legally required retention periods), and return any real-money deposits to the originating payment method.

If you are a parent or guardian and you believe that a minor has created an account on 77bat, please contact us immediately at [email protected]. We take underage gambling prevention seriously and will act on such reports promptly.

11. Data Security

77bat implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS 1.3 encryption for all data transmitted between your device and the Platform.
• Encrypted storage of passwords — we store password hashes, not plain-text passwords, and use industry-standard hashing algorithms.
• Role-based access controls that restrict access to personal data to only those staff members and systems that require it for a defined operational purpose.
• Regular security assessments and vulnerability scanning of Platform infrastructure.
• Secure data centres with physical access controls, redundancy, and regular backup procedures.
• Documented incident response procedures to detect, assess, contain, and notify relevant parties in the event of a data security breach.

While 77bat employs robust security measures, no online platform can guarantee absolute security. You also play a role in keeping your account secure: use a strong, unique password for your 77bat account, do not share your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.

12. Third-Party Links

The 77bat Platform does not contain links to third-party websites, with the exception of the payment provider interfaces accessed during the deposit and withdrawal process. 77bat is not responsible for the privacy practices of any third-party service you access outside the Platform. We encourage you to review the privacy policies of bKash, Nagad, Rocket, Upay, and any Bangladeshi banking partner before sharing your financial details with those providers.

13. Changes to This Privacy Policy

77bat reserves the right to amend this Privacy Policy at any time. When we make material changes — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify you by sending an email to the address registered on your account and by displaying a prominent notice on the Platform for a minimum of 14 days following the update.

Non-material changes (such as minor clarifications of existing practices, corrections of typographical errors, or formatting updates) may be made without individual notification, though the effective date at the top of this page will always be updated to reflect the date of the most recent revision. Your continued use of the Platform following notification of material changes constitutes your acknowledgement of and agreement to the revised Policy.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how 77bat handles your personal data, please contact our support team using the details below. Our team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6) and is equipped to handle data-related requests in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Response time: Acknowledgement within 72 hours; full response within 14 calendar days
• Live Chat: Available from within your account dashboard once logged in